Return and Refund Policy

Returns

Since all products are made to order, the right of withdrawal does not apply in the same way as in traditional stores.

This means that we normally do not accept returns if you have changed your mind after placing the order.

But – we want you to be satisfied. If something feels wrong, contact us and we will always try to find a solution.

As a customer within the EU, you have the legal right to cancel your purchase within 14 days of receiving your order.

Please note, however, that this right may be limited for products that are custom-made or personalized.

If you receive a product that is:

Please include:

We will resolve it as quickly as possible, usually by sending a new product or issuing a refund.

If your return or complaint is approved, we will issue a refund via the same payment method used for the purchase.

The time it takes may vary depending on your bank or payment provider.

Do you have questions or problems?